Terms & Conditions

Our 30 Day Money Back Guarantee

Our goal is 100% satisfaction for you

At Shrqo, your satisfaction is our priority. Under your statutory rights, you are entitled to a 14-day cooling-off period during which you can cancel your purchase and receive a full refund. However, because we value our customers and want you to feel completely confident in choosing our services, we extend this to a 30-day Money-Back Guarantee.

This means you can try our hosting services for 30 days, without any obligation. If, for any reason, you are not completely satisfied, you can request a 100% refund at any time within the first 30 days of your initial purchase.

How to Request a Refund

To request a refund under this guarantee:

  • Cancel the Service: First, you must cancel the applicable service in your client area at shrqo.uk.
  • Open a Support Ticket: After cancelling the service, submit a support ticket within the first 30 days of starting the service to initiate the refund process.
Important Conditions
  • Bundled Services: Any additional services bundled with or added to the canceled service will be forfeited upon cancellation.
  • Domain Name Charges: If a domain name was included free of charge with your package, you will be liable for the full annual cost of the domain. The applicable charge will be deducted from the refund, based on our current domain price list.
  • Refund Processing: Refunds may take up to 7 working days to process and will only be issued to the original payment method used.
Exclusions
  • Policy Violations: This guarantee does not apply to services found to be in violation of QuickHostUK’s Terms of Service or Acceptable Usage Policy (AUP).
  • First-Time Orders Only: The guarantee is valid only for the first original order per customer. It does not apply to subsequent orders, even if the customer has multiple accounts or places multiple orders.
30-Day Money-Back Guarantee Exclusions

The 30-Day Money-Back Guarantee applies exclusively to our shared web hosting, reseller web hosting, email hosting, and Cloud VPS services. This guarantee does not extend to dedicated servers, colocation, or rack space services due to the immediate nature of these services and the associated non-refundable electricity and infrastructure costs.

Additionally, the guarantee does not apply to any service add-ons or upgrades, domain names, WHOIS privacy protection, firewalls, SSL certificates, software licenses of any kind, or service renewals. Please note that Bitcoin payments are also excluded from this guarantee.

Domain Names Terms & Conditions

General

It is important to note that Shrqo does not operate as a domain registry but rather as a reseller partner of the registries. UK domain names registered through Shrqo are managed by Nominet, the UK governing body for all UK domain names. Their terms and conditions are listed below. Global domain names registered through Shrqo are managed by Enom, and their terms and conditions are also listed below.

There is no grace period for refunds on domain registrations or renewals. We cannot delete unwanted domain names. All sales are final (as stated in the registrar’s terms and conditions below). This includes fraudulent registrations, misspellings, or simply changing one’s mind. Please verify spelling and the number of years on domain registrations and renewals before purchase. This can help avoid unwanted domain registrations.

Renewals of domain names will only occur if the domain is in Active status and Auto Renew is enabled. It is the sole responsibility of the customer to ensure that all domain names are set to Active with the correct dates after a successful transfer. The customer will be notified by email if the transfer is successful or unsuccessful, along with any needed action or reason for failure.

UK TLD Domains

All UK domain names are registered on our TAG SHRQO and in line with Nominet’s Terms & Conditions, which can be viewed here: Nominet’s Terms & Conditions.

If you wish to raise a complaint, you can do so by following our complaints procedure.

Nominet’s Registration Agreement

These conditions apply to all domain names administered by Nominet, and registrars are required to make their customers aware of them prior to the registration of a .UK domain.

1. Definitions and Interpretation

  • ‘cancel’ – Cancelling your domain name means that it will be deleted from the register, will not work as part of a website or email, and may be released for re-registration on a first-come, first-served basis.
  • ‘consumer’ – Any natural person who is acting for purposes which are not business-related.
  • ‘correct’ – The contact information you or your registrar provide us with must be accurate, allowing us to contact you quickly at any reasonable time, must not be deceptive, and must clearly identify you.
  • ‘data protection legislation’ – Up to but excluding 25 May 2018, the Data Protection Act 1998, and thereafter (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations, and secondary legislation, as amended or updated from time to time, in the UK; and (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
  • ‘domain name’ – An internet domain name ending in .uk operated by us.
  • ‘DRS policy’ – The policy and procedure of our dispute resolution service.
  • ‘fees schedule’ – The fees that we charge for the services we provide, which are set out in full on our website.
  • ‘good industry practice’ – The exercise of skill and diligence that would reasonably and ordinarily be expected from a skilled and experienced operator engaged in the provision of a domain name registry.
  • ‘personal data’ – Has the meaning given in the data protection legislation.
  • ‘proscribed’ – A domain name that, in our sole discretion, would tend to indicate, comprise, or promote a serious sexual offense, and for which no legitimate use could be reasonably contemplated.
  • ‘register’ – Our database of the domain names ending in .uk that we administer.
  • ‘registrar’ – An agent who acts on your behalf in the registration, renewal, and other general administration of a domain name and to whom we allow access to our automated systems and the register.
  • ‘rules’ – Our rules explain which domain names can and cannot be registered in .uk.
  • ‘Searchable WHOIS’ – A service we provide under contract, which provides the facility to search WHOIS data by registrant or for domain names where a particular string of characters appears in the domain name.
  • ‘special status’ – Various states your domain name may be in, such as suspended due to a breach of these conditions, blocked from transfer or deletion due to the operation of the DRS Policy or a legal dispute, and redirected to an information/help page following suspension.
  • ‘we’, ‘us’, ‘our’ – Nominet UK (company number 3203859).
  • ‘WHOIS’ – A free service we provide that allows members of the public to check whether a domain name exists and provides further details such as the registrant and registrar, creation date, name servers, and, subject to our privacy policies and the consent of a registrant, further details such as the registrant name and contact address.
  • ‘you’, ‘your’ – The person who is entered into the register as the responsible person for the domain name and who will be listed on WHOIS.

2. What We Will Do

  • 2.1 We will:
    • 2.1.1 Process your application to register or renew a domain name in accordance with the rules;
    • 2.1.2 Maintain overall ownership, control, and responsibility for the register;
    • 2.1.3 Make changes to the register in accordance with your instructions to transfer or cancel your domain name or to change registrar;
    • 2.1.4 Provide the technical operation of the name servers for the .uk domain names we operate and make entries in the appropriate zone file to delegate your domain name in accordance with good industry practice.

3. What You Must Do

  • 3.1 You must:
    • 3.1.1 Pay us directly or via your registrar the appropriate transaction fee in accordance with our fees schedule from time to time;
    • 3.1.2 Give and keep us notified of your correct name, postal address, phone, and email contact information. This includes responding quickly to any request from us to confirm or correct the information on the register;
    • 3.1.3 Notify us promptly about any legal proceedings which involve your domain name.

4. Security and Registrars

  • 4.1 We do not have to take any action, or make any changes to the register, until we are satisfied that we have received a valid request from you.
  • 4.2 We will be entitled to assume that any action requested using your identification code and password has been submitted by you or by someone authorised by you.
  • 4.3 You must keep any user identification code, password, or other piece of information used as part of our security procedures confidential. We have the right to disable any user identification code or password, at any time, if in our opinion our security procedures have been compromised.
  • 4.4 Your registrar acts on your behalf in registering and maintaining the registration of your domain name so that any communication to or from your registrar is taken as being to or from you. You should always contact your registrar first with any request or question about your domain name or changes to it.

5. Non-payment

  • 5.1 We do not have to start any process until we have received the correct fee for that process.
  • 5.2 We may cancel your domain name without further notice if any debt relating to your domain name remains unpaid after the due date for payment.
  • 5.3 We will not provide credit notes or refunds unless we have made a significant mistake or condition 11.5 applies.

6. Your Promises and Indemnity

  • 6.1 By registering your domain name you promise that:
    • 6.1.1 You (or your registrar) have the permission of any person whose personal data is to be held on the register in line with condition 8;
    • 6.1.2 Any identity and contact information you (either yourself or through your registrar) send us is correct and kept up to date;
    • 6.1.3 By registering or using your domain name in any way, you will not infringe the intellectual property rights (for example, trademarks) of anyone else;
    • 6.1.4 The alphanumeric characters which constitute the domain name are not proscribed; and
    • 6.1.5 You will not use the domain name for any unlawful purpose.
  • 6.2 Unless you are a consumer, you will pay us any and all reasonable costs, claims, and expenses (whether direct or indirect) arising out of any claim that you have broken any of the promises in condition 6.1.
  • 6.3 Our right to rely on the promises in condition 6.1 and indemnity in condition 6.2 will continue to be available after the domain name has been registered and will not be affected by the cancellation or transfer of the domain name.

7. Nature of Domain Names and the Register

  • 7.1 A domain name is not an item of property and has no ‘owner’. As a result:
    • 7.1.1 We will not be bound by, or record on the register, any mortgage-related obligations;
    • 7.1.2 We own and keep all copyright and database rights in the register.

8. Personal Data

  • 8.1 We will make your personal data available in the following ways, but not release it for any other purpose to any other person.
  • 8.2 We will:
    • 8.2.1 Include it on the register;
    • 8.2.2 Include it on the WHOIS and Searchable WHOIS if you have consented for us to do so;
    • 8.2.3 Give your personal data to people with a legitimate reason for asking for it (based on the exemptions in the data protection legislation), including law enforcement agencies;
    • 8.2.4 Give your personal data to your current or proposed registrar (or both); and
    • 8.2.5 Use it as set out in the DRS policy.
  • 8.3 You may write to us to ask for a copy of the personal data we hold about you or you can ask your registrar.
  • 8.4 By registering a domain name with us you agree to us using your personal data as set out in these conditions.

9. The Dispute Resolution Service

  • 9.1 You agree to be bound by the DRS policy.
  • 9.2 We (including in this case our directors, officers, staff of all types, and any DRS expert) will not be liable to you or anyone else for anything done or not done in connection with any proceedings under the dispute resolution service, unless the act or lack of action is shown to have been in bad faith.

10. Cancelling or Altering the Domain Name

  • 10.1 We may cancel or put a domain name into a special status by notifying you if:
    • 10.1.1 In our sole discretion, we believe that you or your registrar have provided significantly inaccurate, not correct, unreliable, or false contact details (including names), failed to keep your contact details up to date, or failed to give us those details at all;
    • 10.1.2 In our sole discretion, we believe the domain name is being used, or has a high risk of being used, in a way that is likely to endanger any part of the domain name system, other internet users (including but not limited to the distribution of viruses and malware, phishing activity, or facilitating distributed denial of service attacks), or our systems and internet connections; or
    • 10.1.3 You have broken any of the conditions (including the rules and DRS policy) and (in the case of a matter which it is possible to put right and which is not covered by condition 5.2, 10.1, or 10.2) you do not put it right within 30 days of us notifying you.
  • 10.2 We may (but do not have to) transfer, cancel, alter, or amend the domain name, put it in a special status, or prevent its renewal:
    • 10.2.1 On your instructions;
    • 10.2.2 If we reasonably believe that the changes to update the register or to correct any error, ambiguity, or inaccuracy relating to the domain name registration (including any error in making the domain name available for registration or an error in a previous cancellation of the domain name) would make it more accurate;
    • 10.2.3 If you withdraw your permission for us to process your personal data for any or all of the purposes described in condition 8;
    • 10.2.4 To carry out the decision an expert has made under our dispute resolution service; or
    • 10.2.5 If we receive a complete and valid court order which we or you (or both) must obey, or if not making the changes the court orders would be a contempt of court by us or you.
  • 10.3 If you are a natural person, your domain name will be cancelled if you die and the person legally appointed to deal with your assets after you die does not transfer your domain name (either to themselves or someone else) within a year of your death (or the end of their appointment, whichever comes first).
  • 10.4 If you are not a natural person, your domain name will be cancelled if you complete a liquidation or disbandment process or otherwise no longer exist, even if (where possible) you are later restored by an official or court order or decision.

11. Duration, Renewal and Transfer

  • 11.1 We will register your domain name for a period between one and ten years in accordance with your Registrar’s instructions. Registrations made directly with us may only be made for fixed terms of two years. You may renew your domain name at the end of its term in accordance with our renewals processes.
  • 11.2 We may transfer our rights and responsibilities with respect to your domain name to anyone else in our sole discretion.
  • 11.3 If you want to transfer your domain name to someone else, you must:
    • 11.3.1 Use our current published transfer process; and
    • 11.3.2 Make sure that the person taking over your domain name accepts these conditions in full.
  • 11.4 If you do not transfer your domain name in accordance with our published transfer process, there will be no valid transfer of your domain name, and no document or agreement attempting or claiming to transfer your domain name will have any effect.
  • 11.5 If you are a consumer, you may have a right to cancel your domain name under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or similar laws amending or replacing it.

12. Exclusions and Limitations of Liability

  • 12.1 Nothing in these conditions limits or excludes our liability for fraudulent misrepresentation or death or personal injury caused by our negligence.
  • 12.2 By registering the domain name, we are not acknowledging that you have any rights in any words within the domain name.
  • 12.3 We will not be liable for:
    • 12.3.1 Any loss of profit, revenue, or other type of economic loss (whether direct or indirect);
    • 12.3.2 Loss of business or contracts;
    • 12.3.3 Loss of expected savings or goodwill; or
    • 12.3.4 Any losses which a court categorises as ‘consequential’, or ‘indirect’ arising out of or in connection with your registration of a domain name with us, including but not limited to:
      • 12.3.4.1 Any mistake or missing information in the register; and
      • 12.3.4.2 Loss of registration or use, or both (for whatever reason and whether temporary or otherwise), of the domain name.
  • 12.4 Implied terms are, to the fullest extent permitted by law, excluded from these conditions.
  • 12.5 Our total liability to you, whether under these conditions or otherwise (including liability for negligence), will be no more than £5,000.
  • 12.6 If you are a consumer, conditions 12.3, 12.4, and 12.5 do not apply to you. Your statutory rights are not affected – for information contact your local authority Trading Standards Department or your Citizens Advice Bureau.
  • 12.7 Conditions 8, 10.3, 10.4, 12, and 13 will continue to apply after your domain name registration has ended for any reason.

13. General

  • 13.1 If a court rules that any of these conditions is invalid, unenforceable, or void, the remaining conditions will continue in full force and effect.
  • 13.2 A person who is not a party to these conditions shall have no rights to enforce any of these conditions.
  • 13.3 We reserve the right to make reasonable changes to these conditions (including the DRS policy and rules) at any time.
  • 13.4 Except as set out in the DRS policy, any notice in relation to your domain name will be considered to have been served if hand-delivered, or sent by prepaid post or by email, to you or your registrar at any postal or email address on the appropriate register entry, and will apply from the date it was delivered, or if not delivered the date it was sent or posted.
  • 13.5 Any notice to us may be hand-delivered or sent by prepaid post to our registered office, or sent by email to nominet@nominet.uk.
  • 13.6 These conditions, together with the rules and DRS policy, are the basis for the entire agreement between you and us for the domain name, and replace all previous contracts, understandings and representations about this domain name, whether spoken or written.
  • 13.7 No failure or delay by us to exercise any right or remedy provided for in these conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  • 13.8 Except as provided below, your domain name registration, these conditions, and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have the exclusive jurisdiction to settle any dispute or claim arising. If you are a consumer in Scotland or Northern Ireland, we will accept your local law and courts.

Global TLD Domains

All Global domain names are registered via Enom and in line with their Terms & Conditions which can be seen here: https://www.enom.com/reseller/legal-policy-agreements/privacy-policy/

Enom’s Registration Agreement

THIS AGREEMENT HAS A PROVISION FOR ARBITRATION OF DISPUTES BETWEEN THE PARTIES.

This Registration Agreement (“Agreement”) sets forth the terms and conditions of your use of domain name registration and related services (“Services”). In this Agreement “you” and “your” refer to you and the registrant listed in the whois contact information for the domain name. “We”, “us”, and “our” refer to the registrars listed at the bottom of this document, any one of which will be the registrar for your domain name and all of which share common ownership, common terms and conditions, and a shared Services infrastructure. To determine which registrar your domain name is registered with, perform a whois lookup at tucowsdomains.com/whois-search/. You obtain the Services through your primary service provider, with whom we have a wholesale relationship (your “Primary Service Provider”). Your relationship with your Primary Service Provider may be governed by additional terms, as you and your Primary Service Provider may agree. “We,” “us”, and “our” does not include your Primary Service Provider, except when specifically mentioned or unless your Primary Service Provider is one of us (i.e., if your Primary Service Provider is also one of the registrars listed at the bottom of this document).

1. Your Agreement:

By using the Services, you agree to all terms and conditions of this Agreement; ICANN Policies, as published from time to time at icann.org; any rules, agreements, or policies of any registry of a relevant top-level domain name; the UDRP (defined below); the URS (defined below); and any rules, policies, or agreements of any relevant government. You explicitly agree that violation of or refusal to comply with of any ICANN policy is a violation of this Agreement and may result in immediate termination of this Agreement.

2. Changes to this Agreement:

This Agreement may change over time, either through amendments by us; changes to ICANN policy or applicable law, which may or may not be reflected in the text of this Agreement; or otherwise. We or your Primary Service Provider may notify you of any material changes to this Agreement by, for example, sending email to you at your email address of record. Your continued use of the Services indicates your consent to the changes; if you no longer agree with the terms of this Agreement, your exclusive remedies are (a) to transfer your domain name registration services to another registrar or (b) to cancel your Services, including domain name registration services, with us. Changes to this Agreement become valid upon publication.

3. Registrant Rights and Responsibilities:

ICANN has developed, in consultation with registrars, a webpage that identifies important registrant rights and responsibilities. The document provides a “plain language” summary of terms related to Registrant Rights and Responsibilities as set out in the Registrar Accreditation Agreement (RAA), for posting on registrar websites. While some of the terms included do not specifically refer to registrants, those terms are included because of the potential import to understanding registrar/registrant relations. The document also summarizes registrant rights and responsibilities that arise within ICANN Consensus Policies and specifications, as those policies and specifications are incorporated into the RAA. The summarization of terms within this document do not override or replace the terms set forth in the RAA or within those specifications or policy. Please review these important Registrant Rights and Responsibilities.

4. Your Account:

You must create an account to use the Services (“Account”). Your Account is typically managed and/or provided by your Primary Service Provider. You are solely responsible for maintaining, securing, updating, and keeping strictly confidential all login IDs and passwords. You are solely responsible for all access to and use of your Account by you or by any third party.

a. Account Contact Information and Domain Name Whois Information:

  • You must provide certain current, complete, and accurate information about you with respect to your Account information and with respect to the whois information for your domain name(s). Within seven (7) days of any change to such information, you must update such information as needed to keep it current, complete, and accurate. What you are required to submit will vary by registration but may include the administrative, technical, and billing contacts for your domain name registration(s) and other Services: name, postal address, email address, voice telephone number, and fax number. Not all data elements will be required for every domain registration, but the required elements will be detailed at the time of registration or renewal. The type of information you are required to provide may change, and you must provide such information and keep your Account information current. Not providing requested information may prevent you from obtaining all Services.
  • You may provide information regarding the nameservers assigned to your domain name(s) and, if we are providing nameserver services to you, the DNS settings for the domain name. If you do not provide complete nameserver information, or if you purchase “Name Only” Services, we may supply this information (and point your domain name to a website of our choosing) until such time as you elect to supply the nameserver information or until such time as you elect to upgrade from “Name Only” Services.

b. Data Sharing:

Data required for the registration of a domain name varies by top-level domain. The required data for a domain name registration (“Minimum Data”) will be presented at the time of registration or renewal. The Minimum Data will be shared with Enom and may be shared with the relevant authoritative registry services provider for your top-level domain (“TLD”). The identity of the authoritative registry services provider can be found at iana.org/whois. The Minimum Data for domains in any TLD you have registered can be found on your Data Use Information Page. The Minimum Data may include:

  • Name, postal address, email address, voice number, and fax number (if available) of the Registered Name Holder;
  • Registered domain name;
  • Names of the primary nameserver and secondary nameserver(s) for the registered domain name;
  • Name, postal address, email address, voice number, and fax number (if available) of the administrative contact for the domain name;
  • Name, postal address, email address, voice number, and fax number (if available) of the billing contact for the domain name; and
  • Name, postal address, email address, voice number, and fax number (if available) of the technical contact for the domain name.

c. Account Review, Data Modification, or Deletion:

To access, view, update, delete, or download data associated with your domain name registration, you must be signed into your account. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased, required for our legitimate business purposes, or required for our legal or contractual record-keeping requirements. In some cases, when data is necessary for the provisioning of the Services, deletion of data may cancel or suspend the services you have purchased. If you have difficulty accessing your data, modifying it, or deleting it, you may request assistance by sending email to dpo@enom.com or by using the contact information at https://www.enom.com/legal-policy-agreements/privacy-policy.

d. Obligations Relating to the Account and Whois Contact Information:

  • If, in obtaining Services, you provide information about or on behalf of a third party, you represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement and (b) obtained the third party’s express written consent to the disclosure and use of that party’s information as set forth in this Agreement. You agree to provide this express written consent upon request.
  • You represent and warrant that the statements in your application are true and that no Services are being procured for any unlawful or abusive purpose including, but not limited to, the infringement of any intellectual property right or other right; the distribution of malware; the abusive operation of botnets; phishing; fraudulent or deceptive practices; the unauthorized transfer to yourself or any other party of any domain name or Services; counterfeiting; or any other activity in violation of any relevant laws, rules, or regulations (“Illegal Uses”). Providing inaccurate or unreliable information, failing to update information within seven (7) days of any change, engaging in any Illegal Uses, or failing to respond for over fifteen (15) days to inquiries by us concerning the accuracy of Account and whois contact information will constitute an incurable material breach of this Agreement and be a basis for suspension and/or cancellation of the Services.
  • You are responsible for regularly monitoring email sent to the email address in your Account. You may lose your rights to the domain name(s) or your right to receive the Services if you do not respond appropriately and timely to an email sent in conjunction therewith.

e. Accessing Your Account:

  • In order to change any of your Account or domain name whois information, you must access your Account with your Primary Service Provider or your Account with us. It is your duty to safeguard your Account login identifier and password from any unauthorized use. Any person in possession of your Account login identifier and password will have both the ability and your authorization to: modify your Account and domain name information; initiate transfers of your domain name(s) to other registrars; initiate information changes to your domain names which, may terminate your rights to use such domain name(s); update the DNS of your domain name(s), which may result in changes to the content associated with your domain name(s); and take other actions which may affect or terminate your rights and access to your domain name(s) and/or the Services.
  • We will take reasonable precautions to protect the information we obtain from you from loss, misuse, alteration, destruction, or unauthorized access or disclosure of that information and such reasonable precautions include procedures for releasing Account access information to parties who claim to have lost Account access information. If we take reasonable precautions in relation thereto, IN NO EVENT SHALL WE BE LIABLE IF SUCH REASONABLE PRECAUTIONS DO NOT PREVENT THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD and, even if we fail to take reasonable precautions, our liability under any circumstances shall be limited by the limitation of liability provision found in paragraph 13 of this Agreement.
  • If you contact us alleging that a third party has unauthorized access to your Account or domain names, we may charge you administrative fees, currently set at fifty dollars ($50) per hour, for our time spent in relation to the matter, regardless of whether or not we return control over the Account and/or domain name(s) to you. You will indemnify us for any reasonable attorneys’ fees and costs we may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by you or a third party.

f. Sharing of Whois Information:

We will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other online whois lookup systems), whether during or after the term of your domain name registration services of the domain name. You irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. We may make publicly available or directly available to third parties some or all of the information you provide, for purposes of inspection (such as through our whois service) or for targeted marketing and other purposes as required or permitted by applicable laws, including by way of bulk whois data access provided to third parties who enter into a bulk whois data access agreement with us. ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities and the manner in which such information is made available. Information regarding ICANN’s guidelines and requirements regarding whois can be found at icann.org/registrars/wmrp.htm, icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at icann.org.

5. Our Services:

  1. Domain Name Registration: We are accredited registrars with ICANN for generic top-level domain names (“gTLDs”) such as .com, .net, and .org. ICANN manages registrations for gTLDs. We also offer country code top-level domains (“ccTLDs”) such as .co.uk and .de. For more information, visit icann.org/tlds. Domain name registrations become effective once acknowledged by the registry administrator, and are only valid for a limited term that expires on a set date. For new domain registrations, the term starts on the acknowledgment date by the registry. For non-returned domain names, the term starts when the previous registrant’s domain is acknowledged.
    • We and your Primary Service Provider are not responsible for any errors or omissions by the registry administrator, including errors during registration, renewal, or transfer requests. You acknowledge that domain registration is a service, and it does not grant property interest in the registered domain(s).
    • Submitting a pre-registration application for a domain does not guarantee that the domain will be secured for you. In cases where multiple applications are received for the same domain, a private auction will be held to determine ownership. We reserve the right to cancel any pre-registration request at any time.
  2. Aftermarket Domain Names: We offer for sale Aftermarket Domain Names, which are registered to third parties, on a first-come, first-served basis. If you are the first to submit a completed registration with payment, we will initiate the transfer of the domain to your Account. Additional terms apply based on whether the domain is held by another registrar or with us at the time of purchase. Once the domain is transferred, it may not be moved to another registrar for 60 days. If your registration is canceled for any reason, we will refund the purchase price.
    • We do not control the accuracy or legality of the listed domain names, nor the ability of the third-party seller to complete the transfer. If a third-party seller fails to complete the transaction, we reserve the right to cancel the registration.
  3. Not Included in the Services:
    • We are not responsible for determining if the domain(s) you select or use infringe upon the legal rights of others. It is your responsibility to ensure the domain(s) do not violate any rights or laws.
    • Court or arbitrator orders may require us to modify, transfer, or cancel your domain. It is your responsibility to ensure your contact information is up to date, as we may not forward legal communications to you.
  4. Use of Free Services:
    1. Free Services: In consideration for optional Services provided at no additional cost, such as free trials, URL forwarding, email forwarding, free parking pages, free website hosting, and free email services (collectively, “Free Services”), we may display advertisements in connection with those Services. This may include pop-up or pop-under browser windows, banner ads, audio or video streams, email appendices, or other forms of advertising. We may also collect usage data through cookies and other tracking technologies. You are not entitled to any revenue generated from these advertisements. We reserve the right to discontinue any Free Services at any time, with or without prior notice.
    2. Promotional Names: We may occasionally offer free or low-cost domain name registration services (“Promotional Name(s)”). These domains will be included in your Account along with any other domains, with you listed as the registrant. However, we may control the IP address to which the Promotional Name points. If you wish to manage the Promotional Name, including transferring it to another registrar or controlling its DNS settings, you must pay the promotional registration or renewal fee, if applicable. If you do not want the Promotional Name service, you can request to be removed as the registrant, in which case we may assume registrant status or delete the domain and make it available to others.
      • If a Promotional Name is not paid for by you (either the registration or renewal fee), we reserve the right to assign nameservers and direct the domain to an IP address of our choosing until the fee is paid.

6. Services Provided At-Will; Termination or Suspension of Services:

  1. We and your Primary Service Provider may reject your domain name registration application or discontinue providing Services to you for any reason within thirty (30) days of the initiation or renewal of Services. Outside of this initial period, Services may be terminated or suspended at any time for cause, including but not limited to the following reasons:
    • (i) Registration of prohibited domain name(s);
    • (ii) Abuse of Services;
    • (iii) Payment irregularities;
    • (iv) Allegations of illegal conduct or infringement of third-party intellectual property rights;
    • (v) Failure to keep Account or whois information accurate and up to date;
    • (vi) Failure to respond to inquiries within fifteen (15) calendar days;
    • (vii) Failure to comply with ICANN or registry policies;
    • (viii) Involvement in any activities that violate third-party rights or acceptable use policies, including sending unsolicited email or infringing intellectual property rights.
    No refund will be provided for Services terminated or suspended for cause.
  2. We may also terminate the Services for any reason upon thirty (30) days’ notice, sent via mail or email to the whois contact information associated with your domain name registration. If terminated for a reason other than cause, you will be given thirty (30) days to transfer your domain name or risk deletion, transfer of the registration services, or suspension/modification of Services. In this case, a pro rata refund of fees will be provided.
  3. If Services are terminated or suspended under this Agreement, we may transfer similar Services to ourselves or a third party at our discretion. If one domain name or service in your Account is terminated or suspended, we may, at our discretion, terminate or suspend all Services provided through your Account.
  4. We and the registry reserve the right to deny, cancel, or transfer domain name registrations, or place domain names on lock, hold, or similar status at any time, at our or the registry’s sole discretion. This may occur for the following reasons:
    • (i) To protect the integrity and stability of the registry;
    • (ii) To protect the integrity and stability of our systems;
    • (iii) To comply with registry policies, ICANN rules, or regulations;
    • (iv) To comply with applicable laws, government requirements, or law enforcement requests;
    • (v) To avoid liability (civil or criminal) for us or the registry, or any of our affiliates, officers, directors, and employees;
    • (vi) To correct mistakes made by us, another registrar, or the registry;
    • (vii) To address prohibited activities as described in Section 4.2;
    • (viii) As otherwise permitted under the terms of this Agreement;
    • (ix) To resolve disputes concerning the domain name.

7. Fees and Taxes:

  1. You agree to pay, prior to the effectiveness of the desired Services, the applicable Service fees set forth on the Pricing Page or otherwise communicated to you. In the event that any of the fees for Services change, we will use reasonable efforts to provide you with thirty (30) days prior notice of such changes either on the Pricing Page or by other reasonable means. Please check the Pricing Page frequently for updates to our fees. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled, or transferred prior to the end of your then-current registration term, unless this Agreement specifically provides for a refund. At our discretion, we may require that you pay fees through a specified payment method (such as credit card or wire transfer) or that you switch from one payment provider to another.
  2. Unless otherwise specified, the fees for the Services do not include taxes. If we are required to pay ICANN fees or any U.S. or international sales, use, property, value-added (“VAT”), royalty, license, or other taxes due to your use of the Services, then you are responsible for paying those fees or taxes. This does not apply to taxes based on our income.

8. Payment Issues:

In the event of a chargeback by a credit card company (or a similar action by another payment provider permitted by us) regarding your payment of fees for any Services, we and/or your Primary Service Provider may suspend access to any and all Accounts you have with us and/or your Primary Service Provider. This includes all interests in and use of any domain name registration services, website hosting, and/or email services. All data hosted on our systems and/or the systems of your Primary Service Provider may either be assumed by us or your Primary Service Provider, or may be terminated. We may reinstate your rights and control over these Services at our sole discretion, subject to our receipt of the unpaid fees and our then-current reinstatement fee as set forth on the Pricing Page or as otherwise communicated to you. The reinstatement of Services by your Primary Service Provider will be subject to the terms agreed upon between you and your Primary Service Provider concerning reinstatement. If you experience issues with credit card or other payment charges, you should contact your Primary Service Provider first, and us second, before contacting your credit card company or payment processor to request a chargeback or reversal of charges.

9. Expiration and Renewal of Services:

It is your responsibility to maintain your own records and reminders concerning the expiration of your domain name registration or other Services. For domain name registration services, we and/or your Primary Service Provider will email a renewal notification approximately one (1) month and one (1) week prior to the expiration of each domain name. Additionally, if a domain name is not renewed, we and/or your Primary Service Provider will send another renewal notification within five (5) days after the expiration of such domain name’s registration. All renewal notifications will be sent to the primary contact associated with the domain name. It is your responsibility to maintain current and accurate credit card information if any Services are set to “auto-renew.”

We and/or your Primary Service Provider will notify you when renewal fees are due. If these fees remain unpaid, your Services will expire or be cancelled. Payment must be made by credit card or any other method we may allow or require from time to time. If you opt for automatic renewal of Services, we may attempt to renew the Services before expiration, provided your credit card or other billing information is available and up to date. It is your responsibility to ensure that your billing information is current, and we are not required to, but may, contact you to update this information if an attempted transaction fails to process successfully. Please note that for certain top-level domains (TLDs), automatic renewal may not be available.

10. Expiration of a Domain Name Registration:

Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry’s database, we may redirect the domain name to nameservers and IP addresses designated by us. This may include directing the domain name to no IP address or to addresses hosting a parking page or a commercial search engine displaying advertisements. We may retain your whois information or update the whois output to remove you as the listed registrant of the expired domain name.

  1. Reactivation Period Process: For approximately thirty (30) days after the expiration of domain name registration services, we may offer a “reactivation period” during which expired domain names can be renewed. We are not obligated to offer this process, and we assume no liability if you wait until close to or after the expiration date to renew the domain name. The reactivation period may involve additional fees determined by us and/or your Primary Service Provider. During or after the reactivation period, we may auction the expired domain name, re-register it, or make it available to third parties.
  2. After the reactivation period, if any, we may:
    1. Discontinue the domain name registration services at any time without notice. Some registry administrators may offer a “Redemption Grace Period” (RGP), typically lasting between thirty (30) and forty-two (42) days after the reactivation period. Participation in the RGP is at our discretion and may not be available for all domain types. The RGP fee, as listed on the Pricing Page, does not include additional registration fees. We are not obligated to notify you of service discontinuation.
    2. Continue the registration services by paying the applicable registry’s fee. If we choose to continue the registration, we may manage the domain’s DNS settings, redirect it to a parking page or commercial search engine, and update the whois information to remove you as the registrant. Any proceeds earned from such actions are not owed to you. The domain will be placed in an “Extended Redemption Grace Period” (ERGP) for 120 days. During this time, you may reclaim management of the domain by paying the ERGP fee, plus any applicable registration fees. After the 120-day period, your rights to the domain will be considered abandoned.
    3. If we auction the domain, the winning bidder will gain control of the domain name services, including DNS settings and whois information. You may recover the domain during the reactivation period applicable to you, but we are not required to notify you about the auction or any proceeds resulting from it.

11. Transfers:

Transfer of your domain name(s) services shall be governed by ICANN’s transfer policy, including the Registrar Transfer Dispute Resolution Policy, as well as the UDRP and URS described in Section 17 of this Agreement, as these policies may be modified from time to time. To transfer your domain name(s), you should first log in to your Account to lock or unlock your domain name(s) and/or obtain the EPP “authcode” required for transferring domain services in an EPP registry (such as .org). Alternatively, contact your Primary Service Provider to lock or unlock your domain name(s) or to obtain the EPP “authcode.” If your Primary Service Provider is unresponsive, you may contact us to lock or unlock your domain name(s) or to obtain the EPP authcode; however, we may first contact your Primary Service Provider to address the request. Only the registrant listed in the whois information may approve or deny a transfer request. Domain name services cannot be transferred within sixty (60) days of initial registration, within sixty (60) days of a transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN’s transfer policies. Transfer requests typically take five (5) business days to process. A transfer will not be processed if, during this time, the domain name registration services expire, in which case you may need to reinstate the transfer request following a redemption of the domain name, if applicable. You may be required to resubmit a transfer request if there is a communication failure or other problem at either our end or the registry. YOU ASSUME ALL RISK FOR FAILURE OF A TRANSFER WHETHER OR NOT THE TRANSFER PROCESS IS INITIATED CLOSE TO THE END OF A REGISTRATION TERM.

Upon initial registration, we may place a “Registrar Lock” (“ClientTransferProhibited” status) on your domain name services to prevent unauthorized transfers. While this lock is in place, you must authorize the removal of the lock before any transfer can occur. By keeping your domain name services locked, you expressly object to any transfer requests until the lock is removed, which can be done within your Account.

You explicitly authorize us and/or your Primary Service Provider to act as your “Designated Agent” (as defined in ICANN’s transfer policy) to approve each “Change of Registrant” (as defined in ICANN’s transfer policy) on your behalf.

12. Ownership of Information and Data:

We own all database, compilation, collective, and similar rights, titles, and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. We own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, email address, voice telephone number, and, where available, fax number of the registrant and all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the whois or similar database, and (e) any other information we generate or obtain in connection with the provision of Services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.

13. Agents and Licenses:

If you are registering a domain name for or on behalf of someone else, you represent that you have the authority to and will bind that person as a principal to all terms and conditions provided herein. If you license the use of a domain name you register to us or a to third party, you remain the domain name holder of record, and remain responsible for all obligations at law and under this Agreement including, but not limited to: payment obligations; providing (and updating, as necessary) full registrant contact information; providing (and updating, as necessary) accurate technical, administrative, billing, and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration; and ensuring non-infringement of any third party intellectual property rights or other rights.

14. Limitation of Liability:

We will not be liable for any (a) suspension or loss of the services; (b) use of the services; (c) interruption of services or interruption of your business; (d) access delays or access interruptions to our website(s) or services or delays or access interruptions you experience in relation to a domain name registered with us; (e) loss or liability resulting from acts of or events beyond our control; (f) data non-delivery, mis-delivery, corruption, destruction, or other modification; (g) the processing of an application for a domain name registration; (h) loss or liability resulting from the unauthorized use or misuse of your account identifier or password; or (i) application of any dispute policy. Neither we nor your primary service provider will be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we or your primary service provider have been advised of the possibility of such damages. In no event shall our or your primary service provider’s maximum aggregate liability exceed the total amount paid by you for services, but in no event greater than four hundred dollars (us$400.00). Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our and your primary service provider’s liability shall be limited to the maximum extent permitted by law.

15. Indemnity:

You hereby release and agree to indemnify, defend, and hold us, ICANN, the registry operators, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties harmless from and against any and all liabilities, claims, damages, costs, and expenses, including reasonable attorneys’ fees and court costs, from third-party claims relating to or arising under this Agreement, including any breach of any of your representations, warranties, covenants, or obligations set forth in this Agreement, the Services provided hereunder, or your use of the Services including, without limitation, infringement or alleged infringement by you or by anyone else using the Services, of any intellectual property or other right of any person or entity, or from the violation or alleged violation of any of our or ICANN’s operating rules or policies relating to the Services provided. We may seek written assurances from you in which you promise to indemnify, defend, and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of any or all Services. This indemnification is in addition to any indemnification (a) required under the UDRP, URS, or any other ICANN policy or any policy of any relevant registry; or (b) set forth elsewhere in this Agreement.

16. Representations and Warranties:

You represent and warrant that neither the registration of a domain name nor the manner in which it is directly or indirectly used nor the use of other of the services infringes the legal rights of a third party or will otherwise subject us to a legal claim. The services are intended for use by persons who are at least eighteen (18) years old and by using the services, you represent and warrant that you are at least eighteen (18) years old and all information provided by you in connection with your procurement of the services is accurate. All services are provided to you “as is” and with all faults. Except for our statement regarding our accreditation as ICANN-approved domain name registrars, we make no representations or warranties of any kind whatsoever, express or implied, in connection with this agreement or the services including, but not limited to warranties of merchantability or fitness for a particular purpose, unless such representations and warranties are not legally excludable. Without any limitation to the foregoing, we make no representations or warranties of any kind whatsoever that registration or use of a domain name under this agreement will immunize you either from challenges to your domain name registration or from suspension, cancellation, or transfer of the domain name registered to you. Any material and/or data downloaded or otherwise obtained through the use of our email forwarding or other email service is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through our email services or any transactions entered into through our email services. No advice or information, whether oral or written, obtained by you from us shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; where these exclusions are not allowed, the exclusions above shall apply to the fullest extent allowable.

17. Dispute Resolution Policy:

You are bound by all ICANN consensus policies and all policies of any relevant registry, including but not limited to: (i) the Uniform Domain Name Dispute Resolution Policy (“UDRP”), along with the UDRP Rules and all Supplemental Rules of any UDRP provider; and (ii) the Uniform Rapid Suspension System (“URS”), along with the URS Rules and all Supplemental Rules of any URS provider. The UDRP and URS may be changed by ICANN (or ICANN’s successor) at any time. If the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the UDRP and URS in effect at the time your domain name registration is disputed by the third party. In the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP and URS. If you or your domain name is the subject of litigation, we may deposit control of your domain name record into the registry of the judicial body by providing a party with a registrar certificate.

18. Governing Law and Jurisdiction for Disputes:

  1. Except as otherwise set forth in the UDRP, URS, or any similar ccTLD policy, with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Washington, as if the Agreement was a contract wholly entered into and wholly performed within the State of Washington.
  2. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration in King County, Washington, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY FORM OF A CLASS PROCEEDING. Further, unless both you and we expressly agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class proceeding. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. You explicitly agree that service of process on you by us in relation to any dispute arising under this Agreement may be served upon you by first class mail to the address listed by you in your Account and/or domain name whois information or by electronically transmitting a true copy of the papers to the email address listed by you in your Account and/or domain name whois information.
  3. Notwithstanding the foregoing, for the adjudication of third party disputes (i.e., disputes between you and another party, not us) concerning or arising from use of domain names registered hereunder, you shall submit without objection, without prejudice to other potentially applicable jurisdictions, to the subject matter and personal jurisdiction of the courts (i) of the domicile of the registrant as it appears in the public whois record for the domain name(s) in controversy, and (ii) where we are located, currently those State or federal courts whose geographic districts include Bellevue, Washington.

19. Notices:

Any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered to the Account and/or any domain name whois information you have provided.

20. Additional Registry Requirements:

Some registries have additional contractual requirements that you agree to by registering domain names from those registries. You are responsible for reviewing any terms and conditions applicable to or provided by such registries.

21. General:

This Agreement and all applicable ICANN policies and the policies of any relevant registry including, but not limited to, the UDRP and URS, together with any and all future modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. You represent, warrant, and agree that upon entering into this Agreement, that you are not relying upon and have not relied upon any representation, promise, or statement made by anyone which is not recited, contained, or embodied in this Agreement. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us. The parties hereby incorporate the requirements of 41 CFR 60-1.4(a), 300.5(a), and 741.5, if applicable.

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